Refund & Return Policy

01 Clothing Returns & Exchanges

Clothing products may be eligible for return or exchange under the following conditions:

• The product is received damaged or defective.
• The wrong product, size, or style was delivered.
• The item received does not match your confirmed order.

The product must be strictly unused, unworn, unwashed, and in its original condition with all tags and original packaging intact. Specific items may be marked "Non-Returnable" on their respective product pages.

02 Publications, Books & Journals

Due to the delicate nature of books, stationery, and publications, opened, handled, written-in, or altered publications cannot be returned or exchanged.

If you receive a publication that has manufacturing defects, misprints, damage during transit, or incorrect shipping, please inform our support team within 48 hours of delivery accompanied by photos/videos of the item and courier box.

03 Damaged or Incorrect Orders

If your shipment arrives damaged or you notice an incorrect item, please notify us within 48 hours of delivery with the following details:

• Order Number
• Clear photographs of the item
• Photographs of the packaging with label visible
• A brief explanation of the problem

04 Cancellation Policy

Orders can only be cancelled prior to dispatch. Once your order has been packaged and handed over to our courier partners, cancellation will no longer be possible. To submit a cancellation request, connect with our support team immediately.

05 Refunds Process

Upon receipt and quality inspection of the returned package, we will update you regarding the status of your refund. Approved refunds are credited directly back to the original payment source (bank, card, UPI) within standard banking timelines.

06 Shipping Charges

Initial shipping charges are non-refundable unless the return is precipitated by our error (such as transit damage, defective goods, or an incorrect dispatch). Return logistics may vary according to reason and pin code serviceability.

07 Non-Returnable Items

Items not eligible for return or exchange include:

• Used, worn, or washed clothing
• Garments missing original brand tags or packaging
• Damage caused by customer mishandling
• Used, marked, or altered books and journals
• Personalised or custom-made merchandise
• Products clearly marked "Non-Returnable" at the time of purchase

08 How to Request a Return

To register a return or exchange request, please email us with the following structure: